Return & Exchange Details
I'm sorry but as a general rule, due to the nature of most of what I make in the shop, there will be no refunds on purchases, as most items are personalized and person specific. However, under some circumstances such as damage in the mail, or loss I will consider replacement. Please let me know of any problems or damages promptly so that we can come up with a solution! Again, I always want you to be happy with your purchase.
*As stated in my listings regarding printed cardstock. Colors on your computer screen may not be exact and may slightly vary from my listing/pictures. This type of "problem" will not be refunded. I do my very best to show colors as close as possible.
Order & Shipping Policies
Please be respectful of other buyer's orders and do not request a proof without first placing and paying for an order.
Ready-To-Ship items will ship the same day if ordered before 2:00 PM Central Time or the following business day. Most custom items will be ready to ship in 2 business days. Some items may take longer to produce. Please allow time for shipping, as well. If you have any further inquires please contact me.
***If you need an item faster than the time frame above, please ask to upgrade to Express Mail and I will communicate the additional rate. A custom listing will be created just for you that will include the USPS Express Mail Rate.***
If you order on a Friday or weekend day, please be aware that your proof may be sent on Monday or the first business day of the week.
All orders will be shipped using United States Postal Service.
*** In the event that a package gets lost, please contact me promptly and we will come up with a solution or work together to find it or replace it if needed. Please check with your local post office or mail carrier about how packages are delivered, I also use USPS tracking to track my shipments to confirm you receive them***
Discounts, Wholesale Accounts, & Bulk Orders
Have you signed up for The Mad Padder Club? You'll receive a 10% off discount code immediately and ask for access to The Mad Padder's wholesale site. Go to http://bitly.com/TheMadPadderSignUp.
Need 5 or more luggage tags for bridesmaid's gifts? A lot of notepads for teacher gifts? Or your company would like to order bulk thank you cards? The Mad Padder can help! If you have a large number of items to order, please contact me and I'll create a custom listing just for you...and also include a discount!